Residents frequently ask the Parish Council about various planning enforcement, highways, footpaths or nuisance issues and how best to deal with them.
Below you'll find links to the various authorities responsible for different issues in Albury. We encourage you to report problems directly to ensure they are dealt with promptly.
If you cannot find what you're looking for below, or need advice on which authority to contact, please email the Parish Clerk: [email protected]
⚠️ Important Note for Estate Land and Hurtwood Control Land
Much of Albury village and surrounding areas sits on estate land or land managed by Hurtwood Control. For issues on these lands—particularly fly-tipping, abandoned vehicles, or unauthorised dumping—you should contact Hurtwood Control directly:
Phone: 01483 203221
Email: [email protected]
Website: www.hurtwoodcontrol.com
Hurtwood Control is responsible for managing these private lands and has the authority to deal with issues on their property.
Surrey County Council
Surrey County Council is responsible for most highways, roads, and infrastructure issues:
- Roads and pavements
- Potholes and road surface issues
- Street lighting
- Flooding and drainage
- Trees and vegetation (on highways)
- Public Rights of Way (footpaths, bridleways)
- Traffic signals and signs
- Gritting and winter maintenance
- Adult or child safeguarding concerns
Phone: 0300 200 1003
Website: www.surreycc.gov.uk
Guildford Borough Council
Guildford Borough Council handles planning, environmental health, and waste services:
- Bins and recycling collections
- Fly-tipping (on public land)
- Planning applications and enforcement
- Environmental health
- Noise pollution and nuisance
- Dog fouling and stray dogs
- Parks and open spaces (public)
- Parking enforcement
- Housing issues
- Food hygiene and business licensing
- Council Tax
Phone: 01483 505050
Website: www.guildford.gov.uk
Surrey Police
Emergency: 999 (immediate danger or crime in progress)
Non-emergency: 101
Online: Report crime or incident online
Crimestoppers: 0800 555 111 (anonymous reporting)
Utilities and Other Services
Thames Water (Water and Sewerage)
Phone: 0800 783 4444
Website: www.thameswater.co.uk
Report: Leaks, water quality, drainage, sewerage issues
UK Power Networks (Electricity)
Power cuts: 105
Website: www.ukpowernetworks.co.uk
SGN (Gas)
Gas emergency: 0800 111 999
Website: www.sgn.co.uk
If you're uncertain which authority is responsible for your issue, please contact the Parish Clerk who can point you in the right direction:
Email: [email protected]
Phone: Contact details here